Customer Service Links

Ask the Experts

How can I contact you?

Look up replacement mower parts, snow blower accessories, and small engine parts 24/7 with ProParts Direct. Our replacement mower parts catalog is published each year and all parts can be ordered directly through our secure site. Write to us or give us a call with orders, questions, or any customer support issues 800-305-9255

Need help with a repair or seasonal tune up? Visit us on YouTube for how to videos, product reviews, and tutorials. Specials, sales, and offers are posted on our Facebook page. Make sure to visit us to get great deals on replacement mower parts!
How do I place an order?

Placing and order is easy with our Parts Search Tool. Select your brand and provide your model number to access the correct parts diagram. Replacement parts can be added to the shopping cart using the parts breakdown. Your model number is very important to ensuring you order the correct part. As long as you create a login your cart will save. If you do not your order will stay active on our site for 7 days!
Is there free shipping?

Yes, From time to time we also have Free Shipping promotions. For the best promotions make sure you create an account. Excluded from this offer are heavy and oversized items that require special handling.
Can I track my order?

Yes. As soon as your order leaves our warehouse you will receive an email with the tracking number. Please allow 24 hours after your order confirmation email is received to inquire on tracking. You can log into your account to view order history and tracking information. Click Here
What are your shipping options?

We offer regular ground shipping as well as express shipping. In some instances we can provide factory direct, Drop Shipping. If you need expedited shipping, please contact us or give us a call 800-305-9255
How long until I get my parts?

Average delivery time is 4-5 business days on items we have in stock. Uncommon parts or replacement items for older equipment mean a longer wait for delivery, but we notify you if we expect extended delays. Learn More
Can I request a catalog?

Sure, Download PDF file or Request a Catalog to request the print version. Our catalog is updated annually with new products and price changes.
How does in-store pick up work?

Entering your zip code during the checkout process allows our site to calculate distance to a valid pick-up location. If you are within 25 miles of our stores, the option for pick-up will appear. Otherwise, the item must be shipped.
Why do I need an account?

A secure account contains your order history so you can quickly see your order history and tracking information. Commercial landscape and business customers who shop while logged in will have access to discounted pricing. Customers can collect loyalty points with each purchase and be used for discounts or promotions. Create an Account today!
What does QTY mean?

The QTY or Quanitity Field in our parts diagrams refers to number of parts your machine requires. it does not reflect our Inventory. While we do stock a majority of the parts on our site, it is always best to call us at 800-305-9255 for items that are needed in a hurry to ensure proper shipping times.
Where are you Located?

ProParts Direct is located in tax free New Hampshire. We are part of the Turf Depot family, which operates four stores and supports landscapers and homeowner’s across New England. Family owned for over 80 years, Turf Depot is a trusted dealer for all the major lawn care and snow removal brands. This gives ProParts outstanding access and buying power on replacement small engine parts – all passed on to our loyal customers!
Can I become a Key Account?

Our key accounts specialists work exclusively with municipalities, grounds crews, and commercial landscapers across the country. We support mechanics, shop foreman, and purchasing agents by handling all calls in our dedicated call center, not a busy parts counter. Save time when ordering replacement parts when you establish an account with ProParts Direct. We keep your equipment make, model, and serial number on file so ordering common replacement parts is quick and easy.
Aftermarket or Genuine OEM?

We offer genuine replacement parts for all major commercial mower brands in addition to affordable aftermarket alternatives. Save money with popular aftermarket parts like Oregon mulching blades or find original Kohler small engine parts – all from ProParts Direct!
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Return Policy

Returns: We will accept returns of unused merchandise within 30 days of delivery. We do not accept returns on items over 30 days old under any circumstance.

Returned items must be sent freight prepaid along with the Return Merchandise Authorization number. Items returned without an RMA may not be accepted.

Returned parts that are regular Stocking parts within the first 15 Days will NOT have a restock fee accessed. After 15 Days, returns of any kind on all of our products (e.g. in-stock parts, back ordered parts or special order) may be subject to a 15% restocking fee.

If we are able to switch out an incorrect part for a correct part you will not be charged a restocking fee.

Special order items that have not been delivered yet, will be subject to a 15% restocking fee. Obsolete items or items not in resalable condition will be refused. Item must be returned in the original packaging. A manufacturer's warranty may be used to address certain issues in lieu of a return.

Damaged Items: If your items were damaged in shipping. You must contact us within 15 days of receipt of the item. You will be required to send us pictures of the damaged item. You then must file a claim with the shipping company that damaged the item. Once the claim has been filed contact us with the claim number and that will allow us to work on a replacement part. After 30 days no refunds or returns will be allowed on damaged unsaleable parts.

Your Refund payment will be refunded back using the method of payment you used.

Returns may take up to 1 to 2 days to process.

Special order Items: Items ordered through our Parts Diagrams, Hydraulic Parts, Hydraulic Pumps, Engines, Short Blocks, Decks, Belts, Tracks, Velkes , Fuel Related items, installed Items and electrical items are not returnable under any circumstances.

Before you call please have ready:

Invoice Number

Your Phone Number

Online order Number

For a Return Authorization number contact us at:

Call: 800 305 9255

or
Email: [email protected]

We reserve the right to refuse any return or charge a 25% processing charge for any return.

Please note that shipping and handling costs are non-refundable.

Please mail your package in a prepaid, insured, traceable method to the address below. Please mark package clearly with the RMA number written on the outside.

Returns
ProParts Direct
288 N Broadway
Salem, NH 03079